Administration

Everything an administrator needs to change without a developer: penalties, workflows, forms, notifications, departments, users, roles and delegation.

Visual workflow builder

Drag stages to reorder, add conditions, and set the rules that drive each transition.

Issued

Entry stage

Served

Transition rules: 2

Awaiting Payment

Transition rules: 2

Disputed

Transition rules: 2

Adjudication Scheduled

Transition rules: 2

Decision

Transition rules: 2

Paid

Transition rules: 2

Closed

Terminal stage

Automations on this workflow

· Apply late penalty 1 day after due date
· Escalate to supervisor if unserved after 10 days
· Open adjudication file when a dispute is received

Guardrails

· MTI files cannot enter electronic adjudication
· Decisions require an assigned adjudicator
· Refunds above $1,000 require supervisor approval